Schedule

Assessment

The Student Assessment Guide and Learning Plan describes the evidence required to be competent in this unit.

You can track your progress by comparing it against the unit requirements and at every stage of your learning and study you can get support from your iTAFE mentor and advisor.

The Student Assessment Guide for the unit is located on the second green tile on the unit webmix or by clicking here, don’t forget to acknowledge that you have read and understood from the Home page of this blog.

Study Guide

There are many ways that you might choose to make your way through the unit. The diagram and suggested sessions (below) will help to plan your learning through the Sell tourism products and services unit. The sessions below are a suggestion only - you may have another way that you prefer to study.

SESSION 1 – Understanding our customer
A few points to think about for your BLOG:
Q1 – Research and summarise the general characteristics of 1 of the main social/cultural groups in Australian society, the key aspects of their cultural and religious protocols and preferences for Australian tourism products.
Q2 – Communicating with customers using active listening, open and closed questions, verbal and non-verbal language is important. Choose 1 to discuss using examples.
SESSION 2 – Steps in the selling process: Part 1
A few points to think about for your BLOG:
Q1 – Explain how you could establish a rapport with the customer.
Q2 – Explain the importance of describing product features and benefits to customers providing an example.
SESSION 3 – Steps in the selling process: Part 2
A few points to think about for your BLOG:
Q1 – Discuss ways you could overcome customer objections. Q2 – Discuss ways you could make follow up contact with prospective purchasers to try and secure a booking.
SESSION 4 – Legislation
A few points to think about for your BLOG:
Q1 – Identify and discuss 2 specific industry sector legislations to consider when selling specific products.
Q2 - Identify any customer requests which, if met, would breach ethical and legal commitments.